Emergency numbers:

If you are in:

• Abu Dhabi, call 8002332 - Abu Dhabi Distribution Company.
• Dubai, call 991 - DEWA
• Sharjah,. call 991 - Sharjah Electricity, Water and Gas Authority
• other emirates, call 991 for electricity or 992 for water supply problems - Etihad Water and Electricity

Abu Dhabi

Abu Dhabi Distribution Company has a round-the-clock call center to respond to electricity-related issues on 8002332. Customers can communication via chat service too.

The outage map

Abu Dhabi Distribution Company has launched an interactive outage map that is updated every 15 minutes to provide customer with outage information for a specified area.

Dubai

Dubai Electricity and Water Authority (DEWA) has launched a round-the-clock contact centre to serve customers at any time of the day on the following number: +971-4-601-9999.

A customer can communicate via Email round the clock, anytime of the day at customercare@dewa.gov.ae.

Northern emirates

Etihad Water and Electricity provides electricity/water emergency service to enable customer to report failures or accidents whether personal or public.

Customers can report failures and accidents through Customer Services Centres or Etihad WE website or its app 'Etihad WE' available on App store and Google play.