Information and services

The UAE Strategy for Government ServicesUnified Digital Platform Policy and Digital Customer and Digital Government Service Policy are all a part of the UAE Government’s efforts to provide advanced digital services, accessible from anywhere and at any time.



The Government engages community members in designing services; in a bid to develop proactive individual services that will meet their needs. Read how the UAE co-creates public services.


Service statistics

The UAE provides more than 6,000 federal and local digital services. At the federal level, there are 2,635 federal digital services. They can be classified as follows:


Below are the most used eServices for the year 2020: 


Features of the eServices

The eServices have a number of features including the ability to upload your documents, save your request and submit at a later date and get electronically signed documents and forms.


Services topics on the homepage are ordered as per most used. Moreover, they are dynamic and personalised. They change based on the daily usage of services and reflects the user behavior/preference. Learn  how to use government eServices through this guide.


Services are accessible to people of determination. Read about live support about public services for people of determination.


UAE Pass

In order to use some of these eServices, you must have an account on UAE PASS. Learn how to register on UAE PASS.

By registering on UAE Pass, you can enjoy the benefits of:


Services around the clock

Top digital services provided by government entities around the clock

Visa and Emirates ID

Tourist visas, visit visas, entry permits, residency permits and Emirates ID


Job search, regulations, employment process, contracts and more


Education system, schools, higher education, eLearning, scholarships and more



Planning, starting, running and closing businesses on the mainland and in free zones

sheikh Zayed Grand Mosque

Moving to the UAE

Health, education, jobs, visa, Emirates ID, transportation, finance and more

Justice, safety and the law

Justice system, community protection, human rights, cyber security and more

Visiting and exploring the UAE

Flights, hotels, itineraries, visas, money exchange, shopping, customs and more


Roadways, railways, waterways and airways

Finance and investment

eDirham, banking, financial markets, taxes, customs duty, insurance, pension and more

Environment and energy

Ecosystems, climate change, renewable, nuclear energy, sustainability and more


Housing programmes, authorities and more

Health and fitness

Insurance, healthcare facilities, emergency services, patients' rights and more

Passports and travelling

Passports, visas, travel arrangements, advisories, customs and more

Public holidays and religious affairs

Public holidays, religious affairs, Ramadan, Hajj, religious events and more


Civic facilities, telecommunications, mail services and more

Social affairs

National identity, marriage, divorce, births, deaths, social welfare and more

Charity and humanitarian work

Setting up a charitable organisation, raising funds, volunteering and more

Connected government (G2G)

Connected government (G2G)

FedNet, Government Service Bus, UAE Pass, mSurvey and more

Services A to Z

List of links to the eServices of the United Arab Emirates Government

Citizens' right to access government information

The UAE assures freedom and access to information through 'The Guide Access Government Information' and Law No. 26 of 2015 on the Organization of Dubai Data Publication and Sharing also known as Law No. 26 of 2015 Regulating Data Dissemination and Exchange.

Learn more

Service channels and modes of payment

The UAE Government’s services are accessible through online and offline channels. In addition, the government provides multiple payment options that include cash payment over the counter. Most federal ministries and local entities facilitate electronic payment and mobile payment in a secure cyber environment.

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National Economic Register

The National Economic Register is an integrated platform between the federal and local entities. It enables the entities, businessmen, researchers and customers to get instant, latest, accurate and comprehensive information about economic licences and data, statistics and reports relating to it.

Learn more

Mabrouk Ma Yak service

Mabrouk Ma Yak is an integrated eService for newly born Emiratis. The service will reduce the number of visits to government offices from seven to one by providing a combined service of ten government entities.

Learn more

Emergency contacts






Civil defence


Electricity authority




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Service Statistics

Service Description Service Description Service Description Service Description Service Description 


Commercial Services


Information services


Transactional digital Services


Transactional digital Services



The organizational capacity, decision-making rules and managerial actions developed to overcome potential barriers in implementing the digital strategy across agencies and departments. Good governance must be aligned with strategic goals, as well as legal frameworks.


Leaders are the stewards of digital transformation efforts. They must engage, motivate, build commitment, and mobilize resources for the successful implementation of a digital strategy.


The legislation, administrative regulations, guidelines and standards that a department or agency must comply with in transforming digital services.


Strategic plans help to execute the transformation agenda. A digital transformation strategy contains the actions to be taken to pursue the digital transformation goals.

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