The UAE Strategy for Government Services, Unified Digital Platform Policy and Digital Customer and Digital Government Service Policy are all a part of the UAE Government’s efforts to provide advanced digital services, accessible from anywhere and at any time.
Co-creation
The Government engages community members in designing services; in a bid to develop proactive individual services that will meet their needs. Read how the UAE co-creates public services.
Service statistics
The UAE provides more than 6,000 federal and local digital services. At the federal level, there are 2,635 federal digital services. They can be classified as follows:
Below are the most used eServices for the year 2020:
Features of the eServices
The eServices have a number of features including the ability to upload your documents, save your request and submit at a later date and get electronically signed documents and forms.
Services topics on the homepage are ordered as per most used. Moreover, they are dynamic and personalised. They change based on the daily usage of services and reflects the user behavior/preference. Learn how to use government eServices through this guide.
Services are accessible to people of determination. Read about live support about public services for people of determination.
UAE Pass
In order to use some of these eServices, you must have an account on UAE PASS. Learn how to register on UAE PASS.
By registering on UAE Pass, you can enjoy the benefits of:
Justice system, community protection, human rights, cyber security and more
Flights, hotels, itineraries, visas, money exchange, shopping, customs and more
eDirham, banking, financial markets, taxes, customs duty, insurance, pension and more
Ecosystems, climate change, renewable, nuclear energy, sustainability and more
Public holidays, religious affairs, Ramadan, Hajj, religious events and more
Setting up a charitable organisation, raising funds, volunteering and more
The UAE assures freedom and access to information through 'The Guide Access Government Information' and Law No. 26 of 2015 on the Organization of Dubai Data Publication and Sharing also known as Law No. 26 of 2015 Regulating Data Dissemination and Exchange.
The UAE Government’s services are accessible through online and offline channels. In addition, the government provides multiple payment options that include cash payment over the counter. Most federal ministries and local entities facilitate electronic payment and mobile payment in a secure cyber environment.
The National Economic Register is an integrated platform between the federal and local entities. It enables the entities, businessmen, researchers and customers to get instant, latest, accurate and comprehensive information about economic licences and data, statistics and reports relating to it.
Mabrouk Ma Yak is an integrated eService for newly born Emiratis. The service will reduce the number of visits to government offices from seven to one by providing a combined service of ten government entities.
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First Item
Second Item
Third Item
fourth Item
Service Description Service Description Service Description Service Description Service Description
110
Commercial Services
180
Information services
2,126
Transactional digital Services
2,126
Transactional digital Services
AED
Governance
The organizational capacity, decision-making rules and managerial actions developed to overcome potential barriers in implementing the digital strategy across agencies and departments. Good governance must be aligned with strategic goals, as well as legal frameworks.
Leadership
Leaders are the stewards of digital transformation efforts. They must engage, motivate, build commitment, and mobilize resources for the successful implementation of a digital strategy.
Legal
The legislation, administrative regulations, guidelines and standards that a department or agency must comply with in transforming digital services.
Strategy
Strategic plans help to execute the transformation agenda. A digital transformation strategy contains the actions to be taken to pursue the digital transformation goals.
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